Our client is an award-winning B2B software and professional services company headquartered in New York City. They deliver supply chain and business analytics solutions and services that transform how companies connect and do business. They are looking for an experienced Director of Professional Services in Data Analytics to help develop strategies and operations to deliver best-in-class services. This role works to build and scale a services business, in a bold, fast-moving, transparent and values-led organization to enable customer and company success.

Primary Responsibilities

  • Experience managing teams delivering Professional Services for Data Analytics utilizing dashboard tools such as Tableau, ETL tools such as Alteryx and providing insight and thought leadership to external customers and internal stakeholders
  • Responsible for managing a Professional Services practice achieving the corporate vision, initiatives, and goals while ensuring profitability, customer satisfaction, and growth
  • Ensures that Delivery Services has the training and support that they need to deliver high-quality services to our customers
  • Leadership responsibilities and accountability for revenue targets, growth, profitability, margin, and customer satisfaction
  • Collaborate with peers in Sales, Services, and PMO to provide thought leadership regarding trends, technologies and the needs of customers
  • Collaborate with sales and partners to document business requirements and create new Statements of Work and Service Offerings
  • Conduct performance management evaluations of staff in accordance with the Divisional Performance Factors (performance evaluations, discipline, hiring/firing, compensation) and timelines
  • Develop a training and assessment plan to educate the professional services staff on their respective product and services suite

Required Experience

  • 5+ years experience in a Director / Leadership role leading Professional Services projects utilizing both technical and non-technical resources                
  • 5+ years management responsibility including managing a team of diverse co-located teams
  • Demonstrated ability to manage large complex highly integrated projects/programs on time, on budget and with the approved scope
  • Excellent leadership skills, including the ability to develop and motivate high-performing and diverse teams
  • Experience delivering services to external customers as part of a software, services or consulting company is a plus
  • Experience at defining, implementing and continually improving standards processes and procedures utilizing industry best practice
  • Experience in successfully working within a matrix organization structure
  • Bachelors Degree – Business or Technology or equivalent experience