Our fast-growing client, born in Austin, Texas in 2013, is an innovative recruiting firm which is dedicated to the management of branding, HR Technology, Recruiting, Retail & Consumer Talent Acquisition, and Recruitment Marketing for Multi-Brand Companies.

Because of their constant growth, they are currently seeking a Director of Customer Success in HR Consulting to become an advisor and consultant to executive and leadership teams. In this role you will help define their recruiting process, along with the systems and solutions we provide to help support them and as their business model or infrastructure changes over time, you will serve as their go-to resource to adapt services to amplify their recruiting success.
What’s in it for YOU?

  • You will work alongside a team of talented and intellectually curious coworkers who help you solve talent issues for your clients.  
  • As an all-remote team, you will have the tools and systems in place to support your learning and growth.
  • You will have the opportunity to building relationships with client teams, exploring different business models, and becoming a trusted expert and partner. 
  • Medical, Dental, Vision, & Life Insurance along with Health Savings Account/Flexible Spending Account options. 
  • You will find a positive and caring work culture that truly cares about your career and where you want to go, making our team feel valued and heard, providing extensive learning opportunities to stay innovative.

What YOU get to DO at this innovative company:

  • Serve as the primary point of contact for operating managers, directors, VPs and c-suite members within your client accounts.
  • Ensure proper processes and systems are in place for your Customer Success Managers to help hiring managers forecast their hiring needs and communicate about candidate activities. 
  • Support the successful sourcing and processing of applicants by clearly communicating client needs and leading internal team members to take actions when needed.
  • Attend regularly scheduled calls with your client contacts.
  • Distribute, attend, or present training materials and reports to your client contacts. 
  • Open and edit jobs and job templates, pre-screening questionnaires, and other details on behalf of clients .
  • Prepare and present materials and key learnings during monthly Executive Review meetings .

What you NEED to SUCCEED in this challenging role:

  • Bachelor’s degree or higher.
  • 2 years of recruiting to HRO or HR Consulting.
  • Advanced communication skills, including presentations, negotiation, sales and consulting capabilities.
  • Results-oriented problem-solving skills.
  • Ability to interpret reports and data to uncover trends and key insights.
  • Strong organizational skills and the ability to juggle competing priorities.
  • Entrepreneurial mindset and adaptive to ambiguity. 

* Unable to hire in CA, NJ, NY, NV