Fast-growing Security and IT Managed Services Provider (MSP) looking for a talented mid-level engineer to join the team in Northwest Austin with 15 years in business experiencing a high rate of growth. We are seeking a Senior Support Engineer for our IT Managed Services Provider Team to support our 20+ clients in troubleshooting Windows servers, Network administration, Fortinet firewalls, DNS, LDAP, MPLS. There is no travel required for this role.

Professional Experience

  • 4+ years’ experience Windows technical support in a multi-tenant or MSP environment
  • Proficiency troubleshooting Microsoft operating systems for both desktop and server support
  • Mid-level experience troubleshooting networks, routers/switches and Wi-Fi
  • Backup practices and software (Veeam, Arcserve, MS backup)
  • Experience administering Active Directory, Office 365
  • Virtualization experience with VMware and some Hyper-V
  • Familiar with Fortinet products such as Fortigate, FortiSwitch and FortiWeb
  • Batch, PowerShell, Azure experience is a plus
  • Experience working with ConnectWise, Solar Winds N-Central, Webroot, and ScreenConnect
  • Understanding of DHCP, DNS, NTFS, Public and Private Certs, OSPF routing, IIS and RDP


  • Paid time off
  • Health insurance
  • 401k
  • Healthcare spending, reimbursement accounts (HSAs or FSAs)
  • Snacks and coffee
  • Education assistance and certification reimbursement
  • Employee discounts