Our client, who launched in 1985 and headquarters in Hopkinton, Massachusetts, has developed into a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. Their software is used by more than 88,000 organizations and 2.2 million worksite employees, processing greater than $57 billion in payroll each year. They provide professional services including system implementation consulting, custom configurations, and training. They also create exceptional software and services, empowering human resource outsourcing service providers to deliver world-class payroll, benefits and HR to small and medium sized businesses.

Driven by growth and new technology initiatives, as a Principal Infrastructure Engineer, you will be responsible for ensuring the availability and optimal performance of a wide variety of hosting services, and the hardware on which they run. You will provide support for our cloud systems running Linux and Windows and work closely with upper management on designing, implementing, documenting, and supporting new hosted services that further the goals of the business. This role will implement process improvements, automate tasks, enforce compliance standards, and ensure delivery of SaaS services. This team will transform the way the company provides solutions.

What You Get to Go Do with this fast-growing technology company

  • Provide support to the Engineering Teams to facilitate development and testing activities.
  • Identify, diagnose, and resolve full application stack problems, end-to-end, including network connectivity, traffic utilization, authentication, ssl, and application debugging.
  • Administration duties including server install, system/application install, patch management, log analysis, and customer account setup.
  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
  • Continue to evolve the use of automation and configuration management.
  • Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan.
  • Work with hosting services, managed service providers, and contracted support to deliver innovative solutions for a wide range of product and service offerings.
  • Assist in capacity planning activities, to include creating and presenting technical specifications and requirements for purchasing of new servers and networking equipment.
  • Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed. 
  • Function as a project lead to ensure major projects are kept on track and key deliverables met as well as a team lead and be able to mentor and train junior personnel.

What You NEED to SUCCEED in this challenging role

  • Bachelor’s degree in Computer Science, MIS, or Engineering, plus 7-10 years of relevant experience.
  • High level of knowledge with Linux Servers, Windows Servers, Databases, and Networking.
  • Experience with automation tools such as Puppet, Chef, and Ansible as well as familiarity with Docker CE, Docker Data Center infrastructure or equivalent.
  • Design level expertise for SaaS operating platforms.
  • Knowledge of VMware virtual systems and cloud infrastructure, in a managed service environment.
  • Strong scripting knowledge.
  • Excellent problem solving and effective research skills, good customer service skills and dedication, and willingness to work some alternative schedules as necessary.
  • Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security).
  • SOC2 or equivalent compliance experience is strongly desired.
  • Project management experience in a hands-on role.

What’s in it for YOU?

  • Competitive Salary and comprehensive benefits package.
  • U.S. employees are working either remotely or hybrid capacities, while our Noida employees continue to work in the local office.
  • Weekly Social & Virtual events for employees including programs like monthly Happy Hours and regular Chats with the CEO.
  • Medical, Dental & Vision Insurance, 401(k) Match.
  • Generous PTO plan, Free Snacks & Coffee, Dog Friendly Office & Game Room.