Our client based in (India, Houston, Dallas, Austin, and San Francisco), was founded in 2017 and they are the leading provider of innovative and comprehensive settlement services including Claims Administration, Lien Resolution, QSF Administration, Medical Record Review, and more. By promoting a work-life balance our client is looking to generate an amazing work culture that can benefit all their employees.

They are rapidly growing, and they are looking for a skilled VP OF OPERATIONS to run a large and growing QSF operations group. The VP of Operations will be an effective team leader with the organizational skills needed to drive team members to perform optimally and develop professionallyIn this role you will lead the team in annual/quarterly/monthly operational planning, keep track of the budget, and report on performance, with a focus on ROI and revenue growth.

What YOU get to DO at this innovative company

  • Develop and lead the QSF team by creating and executing a cohesive strategy with tangible goals along with accompanying metrics.  
    • Drive efficiency and improvement by using resources effectively while also identifying areas of opportunities for growth and new capabilities. 
    • Develop a data-driven process structure to help remove roadblocks, solve problems, and deliver successful engagements throughout the customer lifecycle.
    • Collaborate with Project Management, IT, Sales, and Marketing teams to define key value propositions and execution plans for their suite of products and services.
  • Support the development and implementation of offshore operations.
  • Serve as an ambassador to the culture of accountability, leading by example, inclusiveness, diversity, performance, and employee engagement.
  • Set expectations and oversee completion of assigned duties, as well as develop direct reports via coaching, training, and development plans.

What you NEED to SUCCEED in this challenging role

  • High intellectual capacity and clarity of thinking, ability to multi-task and meet deadlines
  • Excellent interpersonal skills, ability to work across functions and gain buy-in and consensus
  • Trained in Six Sigma and/or comparable continuous improvement structure
  • Highly resourceful, comfortable with ambiguity, creative thinker, solution provider, and problem solver
  • Strong work ethic and sense of urgency, tempered with self-awareness, empathy, and sense of timing
  • Ability and capacity to expand responsibility over time

What’s in it for YOU?

  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Vision Insurance
  • 401K Plan
  • Great Culture