Operations Director

We are a high-growth RIA, revolutionizing the wealth management industry with our distinctive approach and unwavering commitment to delivering unparalleled financial solutions to Entrepreneurs, Founders, and Business owners. Our Founder has developed an in-depth client delivery methodology that few others in the industry can match. 
 
As trusted consultants, we provide meticulous, ongoing planning tailored to our business owner clients’ specific needs, with a focus on tax, cash flow, entity structure, and legal issues. With a strong reputation for excellence and a track record of driving remarkable client outcomes, we embrace a fully remote work environment that also fosters collaboration and flexibility. 
 
Are you part of the elite league of high achievers who live and breathe excellence? We’re not for everyone; we’re for those who are willing to push the limits, work harder than the rest, and leave mediocrity in the dust. We work with a complex and challenging set of clients that place high expectations on themselves and their partners. We’re not interested in the average or the ordinary. We’re looking for individuals who demand more from themselves and others, those who consider work/life balance a distraction, and who thrive on overcoming barriers. If you’re an unapologetic high achiever ready to build something extraordinary, this is your chance. You will work harder than most and you will be rewarded accordingly!
 
The Opportunity
We are currently hiring an experienced Operations Director to play a pivotal role in delivering our operational responsibilities, helping grow the firm and build out processes. You will support our advisors, our clients, and our continued growth, ensuring smooth firm-wide operations centered on delivering and sustaining revenue, providing outstanding client service, as well as project management and excellent execution of the details.  We are a small but fast-growing team and this role will be instrumental in our operations as well as pivotal in the growth of the operations team and function.
 
You will strategize with leadership and bring ideas for improvement, along with the tenacity and project management capabilities to implement. We are seeking a candidate who embodies humility, a growth mindset, reliability, exceptional communication skills, and an unwavering work ethic. Join our elite team and embrace the challenge of establishing operational excellence to support our advisors, clients, and continued growth. 
 
Responsibilities

• Own and deliver investment operations daily, monthly and annual activities including account management (openings, funding, money movement, cash management, reporting, NIGO resolution, and RMDs) and SEC compliance. 
• Interface and coordinate with OCIO investment firm in the delivery of investment management services
• Manage custodial relations for liquid and non-liquid investment accounts
• Provide operational reporting for all business operations (consulting, investment and insurance) across multiple systems using excel based reports. Ensure accurate reconciliation out across systems (Orion, QBO, Banking)
• Drive process improvements across the organization to deliver high quality services to advisors, leadership, and business operations. 
• Respond promptly to client service requests, troubleshoot service issues, and provide effective solutions
• Update and maintain client status and information within CRM and all internal systems and reports
• Proactively communicate with Advisors, providing updates and addressing concerns
• Growth: future leader/manager role of building service team with company growth and expansion.
• Leadership: Collaborate with the COO, Founder, and Leadership Team in various areas, including operations, technology, and investment management
• Compliance: Ensure all processes comply with regulatory requirements and company policies. Assist with compliance maintenance duties to ensure regulatory adherence
• Strategic Projects:   independently own various strategic projects that drive operational efficiency, growth and scale. 

Skills and Qualifications

• Experience: Minimum of 10 years of experience in a wealth management or financial planning firm.
• Education:   Bachelor’s degree or Advanced Degree highly preferred
• Operational Execution:  Demonstrated excellence in optimizing operational processes and delivering exceptional client service
• Investment advisory experience: with high network portfolios, investments, compliance exposure, direct federal and/or state regulatory experience preferred
• Industry Awareness:  Solid understanding of investment and financial planning management concepts
• Systems:  Expertise with Orion, Redtail, eMoney, Holistaplan or similar software preferred
• Collaboration: Advanced level proficiency in Microsoft Office (excel) and Microsoft 365 (Sharepoint, Teams, Planner)
• Custodial Experience: Deep experience working with Schwab, SAC and investment management routines
• Certifications: Has or willing to obtain Series 65 license (required for compliance duties)

Skills

• Drive:  Self-motivated and capable of working independently while thriving in a collaborative team environment
• Communication: Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively.
• Detail-Oriented: Strong attention to detail, with the ability to manage multiple cases simultaneously and ensure accuracy in all aspects of the role.
• Problem-Solving: Proactive and resourceful in resolving issues, with strong analytical and critical-thinking skills.
• Client-Focused: Demonstrated ability to provide exceptional client service, with a commitment to meeting clients’ needs and exceeding their expectations.
• Ethical Standards: Maintain high ethical standards and confidentiality at all times
• Quality:  Reliable, responsible, and detail-oriented with exceptional organizational skills