Client Billing & Support Analyst (Onsite – Austin, TX)

We’re partnering with a long-standing service organization in Austin that’s adding a key member to their billing and client support team. Their business continues to grow across multiple Texas markets, and they need someone who can bring stability, accuracy, and clear communication to one of their largest account portfolios. This is a role where your work is visible, valued, and directly tied to how the company serves its clients.

About the Role

This position sits at the intersection of billing, client coordination, and operational support. You’ll handle recurring monthly activity, navigate client billing platforms, support internal teams with updates and clarity, and make sure everything moving through the billing cycle is timely and accurate. The work matters — both to clients and to the internal teams who rely heavily on you.

What You’ll Handle Day-to-Day

• Managing monthly billing activity for a set portfolio of accounts
• Submitting invoices through various client-facing platforms and portals
• Coordinating with area managers and internal teams to confirm details and prevent errors
• Addressing billing questions or discrepancies as they come up
• Keeping track of changes — whether it’s square footage updates, pricing shifts, or new points of contact
• Pulling or updating data reports that support internal visibility and monthly financial reviews
• Ensuring the overall billing process runs smoothly and consistently

What Makes Someone Successful Here

• You communicate clearly with people both inside and outside of accounting
• You’re comfortable working with volume and keeping moving pieces organized
• You take ownership of your work and follow through without needing reminders
• You problem-solve instead of waiting for instructions
• You’re steady, reliable, and value working onsite where collaboration happens quickly and naturally
• You live in or near Southeast Austin — this role works best with a manageable commute

Skills & Experience That Fit Well

• Experience with billing, accounts receivable, accounts payable, or financial operations
• Confidence using Excel to solve problems and work with data (there is a short skills check)
• Ease learning systems, navigating portals, and working in multiple tools
• Willingness to become an SME with client billing portals including Corrigo, Verisae, and ServiceChannel.
• Strong written and verbal communication
• Ability to prioritize when several things need attention at once
• Spanish bilingual skills are a plus, but not required
• Familiarity with BI tools is helpful, not mandatory

What the Client Offers

• Around $30/hr (~$62K annually)
• Quarterly bonus potential tied to portfolio performance
• Full benefits package
• A structured 3–9 month training process with hands-on support
• A path to take on more responsibility, including job cost reporting and P&L support
• Overtime as needed, but never as the default
• Predictable workweeks — no evening or weekend expectations
• A culture built on stability, respect, and long-term development

How to Move Forward

If the role fits your background and the location works for your commute, send your resume with a quick note on why this aligns with what you’re looking for. We’ll walk you through the next steps.

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