Sr. ServiceNow Engineer

Are you a proactive, self-driven ServiceNow expert who thrives in dynamic environments and isn’t waiting for instructions to make an impact? We're looking for a ServiceNow Engineer who can independently troubleshoot complex scenarios, collaborate seamlessly with a team, and communicate confidently with both technical and business stakeholders.

If you come from a consulting background or have supported diverse environments, you'll feel right at home here

In This Role, You Will:

• Champion User Experience: Design and deliver intuitive, user-centric workflows on the ServiceNow platform, enhancing usability across the enterprise.

• Engineer Process Improvements: Use your process engineering expertise to streamline, optimize, and automate workflows that drive operational efficiency.

• Develop Low-Code Solutions: Partner with business and technical teams to identify and implement low-code applications that solve real-world challenges.

• Drive Adoption Through Feedback: Establish feedback loops with end-users to refine solutions and encourage broad adoption of ServiceNow tools.

• Enable Success Through Training: Empower users by providing ongoing training, knowledge sharing, and support to foster a culture of continuous improvement.

• Lead with Best Practices: Stay ahead of ServiceNow releases and solutions, apply ITIL/ITSM standards, and champion a “QA and Security First” approach.

• Troubleshoot and Problem Solve: Tackle production issues proactively, working both independently and collaboratively to deliver timely solutions.

What You Bring:

• Bachelor’s degree (or an equivalent combination of education and experience).

• 8+ years of delivering IT solutions aligned to business needs.

• 5+ years of ServiceNow development experience.

• 3+ years specializing in ServiceNow UX design, building user-friendly interfaces and workflows.

• Expertise in ITIL/ITSM, IAM standards, and full ITSM Pro capabilities, with a focus on improving employee experience.

• Strong experience with white-glove and low-code process engineering.

• Hands-on experience with ServiceNow automations and integrations (including Integration Hub and Automated Test Framework).

• Solid understanding of Agile methodologies.

• ServiceNow Certified System Administrator (Required).

• Additional certifications (IT Service Management, Certified Application Developer) are highly preferred.

Ideal Candidate Profile:

• Proactive and takes initiative without waiting for direction.

• Comfortable working independently and owning complex issues from start to finish.

• Skilled in communicating clearly and effectively with technical teams, business leaders, and non-technical users.

• Brings a consulting mindset — adaptable, fast learner, and able to troubleshoot across diverse technical environments.

• Thrives in collaborative team environments and contributes to shared goals.

INDSJ