Technical Program Manager

Technical Program Manager
Location: Remote / Hybrid
Reports to: CEO & CTO
Department: Product & Engineering

Our client is a fast growing SaaS organization who's software is built for the supply chain community. To keep scaling, we’re hiring our first Technical Program Manager — someone who can bring discipline, visibility, and leadership to how we deliver.
This is not your average program manager role. This is a builder’s role. It’s your chance to work directly with visionary founders, shape the operating backbone of a high-growth company, and fast-track your career in ways most people only dream about.

Why This Role Is a Career Game-Changer

• Direct Access to Leadership: Work side-by-side with our CEO and CTO, gaining firsthand mentorship and exposure to strategic decision-making.
• High-Impact Environment: No “playbook-following” here. You’ll design and own the systems that drive delivery, client onboarding, and developer velocity.
• Elite Team, High Standards: This is a championship team where performance matters. We pick hard things, we move fast, and we expect excellence — but the payoff is unmatched growth and opportunity.
• Shape the Future of Commerce: The processes you create and the projects you lead will directly shape the infrastructure of e-commerce and logistics at scale.

Responsibilities
Program Leadership & Execution

• Own the planning, execution, and delivery of complex technical initiatives spanning OMS, WMS, integrations, and frontend.
• Translate company priorities into structured roadmaps, clear milestones, and sprint-level execution plans.
• Anticipate risks and dependencies, resolve blockers before they surface, and ensure programs stay on track.
• Run and refine ceremonies (sprint planning, retrospectives, demos, reviews) that maximize focus, velocity, and transparency.
• Build visibility across the org with dashboards, release schedules, and risk tracking that keep leadership confident and teams unblocked.
• Partner with leadership in quarterly strategy sessions to align delivery with company objectives.
• Join in-person workshops, strategy sessions, and offsites to strengthen alignment and collaboration.

Implementation & Client Delivery

• Lead technical onboarding and integration-heavy implementations in partnership with Customer Success.
• Translate complex client requirements into actionable project plans for engineering.
• Coordinate across third parties — warehouses, WMS providers, and marketplaces — to deliver seamless integrations.
• Build direct trust with clients by combining technical fluency with business context.

Developer Velocity & Continuous Improvement

• Partner closely with developers to remove blockers, prioritize high-leverage initiatives, and scale processes that allow engineers to ship faster.
• Instill a QA-first mindset, ensuring every deliverable is tested against ripple effects across order flows, purchase orders, and financial data.
• Champion continuous improvement — streamlining execution and raising the bar for delivery quality.

Qualifications Required

• 5+ years as a Technical Program Manager, Project Manager, or Delivery Lead in SaaS, platform, or infrastructure companies.
• Strong technical fluency: familiarity with the MERN stack (MongoDB, Express, React, Node.js), serverless architecture, and AWS Lambda.
• Experience working directly with engineering and product in Agile or hybrid environments.
• Proficiency with project management tools (Jira, ClickUp, Asana, Notion, Linear).
• Excellent client-facing communication and relationship management skills.

Preferred

• Startup or high-growth environment experience.
• Background in e-commerce, supply chain, logistics tech, OMS, or WMS.
• Familiarity with GitHub workflows, CI/CD systems, or modern release management practices.

What’s In It For You

• Competitive Salary + Equity — aligned with the value you create.
• Direct Mentorship from Founders — condensing decades of experience into years of growth for you.
• Unlimited PTO & Remote Flexibility — we trust you to perform, not clock hours.
• Health & 401(k) Benefits — competitive benefits for you and your family.
• Elite Career Acceleration — five years here will prepare you to lead at the highest levels anywhere.